TQM is a way to continuously improve performance at every level of operation, in every functional area of an organization, using all he available capital resources. This study is an attempt to identify the critical factors for TQM implementation through survey- based research carried out n Indian automobile industry. Questionnaire was prepared to measure the effectiveness of nine TQM practices including Top Management commitment, leadership, Customer Focus, statistical Process Control, and Benchmarking. Extents of various TQM aspects are investigated from data collected from 29 respondent and relationship between different TQM practices are investigated using them. Some findings are consistent with established TQM norms and some provides an understanding of the neglected domains of TQM in automobile sector. It is also observed that some specific TQM approaches have found their wide dissemination in a particular segment of industry.
Impact Factor
2022: 6.012
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