Remittance of corporate social responsibility by bharat sanchar nigam limited (bsnl) in himachal pradesh

Corporate social responsibility (CSR) may be defined as an ethical behaviour of private and public entrepreneurs towards the society. The corporate social responsibility of public sector undertaking, Bharat Sanchar Nigam Limited (BSNL) has been studied for its high relevance, strong impact and significant performance in the telecom sector. The kind and quality of services extended by this sole public sector undertaking has been evaluated on the parameters of societal expectations and customer satisfaction. The study is an attempt to understand the initiatives, progress and status of the CSR in regards to policy framing and implementation of BSNL. The CSR practices of the BSNL and their impact on economy, societal environment, public relationship, investors, employees, customers and other stake holders have been explored, understood and evaluated in the light of public expectations.